3.0
(171)
“Dr Shapiro was great! Kind, knowledgeable and personable. Staff very friendly and efficient. Great experience today!”
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Ali Ce
10 months agoDr Shapiro was great! Kind, knowledgeable and personable. Clinic is beautiful and well organized. Staff very friendly and efficient. Met Shane for an aesthetic consult - friendly, knowledgeable, and not pushy at all!
Hanachan (Hanavava)
4 years agoHe always eases my nerves before my treatment. He follows up my situation patiently in details. The receptionists are all very professional - they can remember almost all regular patients and set appointments promptly.
Lena M
4 months agoMy mom, who is a senior, had to pay a huge amount for a simple treatment. The treatment caused complications, the staff got informed but no one ever called back to follow up and help.
Meir Benlezrah
6 months agoDr doesn't even say hi. Doesn't give me any information about what he's about to do. Doesn't tell me anything about after effects. After being in tremendous pain for 2 days I went in - reception told me nothing they can do and to go to the ER.
Evan Evan
3 months agoObnoxious receptionists and a doctor who was rude and condescending. There was no basic human dependency and no basic communication skills. We would never treat patients this way.
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
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Lena M
4 months ago“My mom, who is a senior, had to pay a huge amount for a simple treatment. The treatment caused complications, the staff got informed but no one ever called back to follow up and help.”
Edit before you post online
Thank you for sharing this, and we are truly sorry to hear about your mother's experience with us. What you've described - especially not receiving a follow-up call after complications arose - is not the standard of care we want to provide. We would very much like to make this right. Please reach out to us directly at the clinic so we can speak with you personally and look into what happened. We appreciate you bringi...
We analyzed Thornhill Dermatology Centre across 5 public sources
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Top positives
- Knowledgeable providers
- Friendly, efficient staff
- Comfortable clinic space
Can improve
- Follow-up after treatment
- Front desk communication
- Clear explanations
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