4.5
(348)
“The staff was friendly and professional, and the dentist was gentle, knowledgeable, and very patient. The whole visit was smooth and comfortable.”
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Arianne Palmares
3 months agoMy hygienists were gentle and would check in to make sure I was okay. The dentist was super informative and friendly - she made me feel comfortable, and I was able to ask her questions.
Aleem Sd
4 months agoDr. Lam was very professional and especially kind during my child's check-up. She was extremely patient and made my child feel comfortable. That really meant a lot to us as parents.
Sarah
4 months agoIn the middle of my cleaning, a staff member entered and told me I was not eligible for the service. He lectured me while I was lying in the chair and did not listen to my explanation - the situation was stressful and unprofessional.
S. Song
7 months agoWhen my preauthorization was denied, I didn't feel there was much effort from the clinic to follow up or assist me. The communication felt dismissive, which really affected my trust.
Jack
3 months agoExcellent experience from start to finish. The clinic is clean and modern, and the whole visit was smooth and comfortable. Highly recommend!
Marco V.
1d agoTechnician arrived on time, fixed our AC quickly, and walked us through what was wrong.
Priya K.
22m agoNo one showed for the morning window and I never got a call back. Very disappointed.
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Sarah
4 months ago“In the middle of my cleaning, a staff member entered and told me I was not eligible for the service. He lectured me while I was lying in the chair and did not listen to my explanation - the situation was stressful and unprofessional.”
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Thank you for sharing your feedback, and for being a patient with us for so many years. We are sorry your recent visit was disrupted the way it was - that is not the experience we want for anyone in our care. Insurance verification should always be completed before an appointment, and the manner in which the situation was handled fell short of the standard we hold ourselves to. We would genuinely appreciate the chanc...
We analyzed HK Dental 华康齿科 (万锦-多伦多) across 5 public sources
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Top positives
- Gentle, attentive care
- Clear explanations
- Patient with children
Can improve
- Insurance communication
- Front desk follow-up
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