Director of Guest Services | Culinary Events | Wine & Spirits Expertise

Kevin Millane

Professional Summary

Experienced hospitality leader with a background in upscale dining, event marketing, and wine program management. Known for elevating guest experiences, leading high-performing teams, and curating memorable food and beverage events. Passionate about delivering service excellence and driving revenue through strategic operations and brand engagement.

Work Experience

General Manager at Takumi Cuisine

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Oversaw daily operations at Takumi Cuisine, a high-end Japanese restaurant specializing in authentic omakase experiences. Led a dedicated team to deliver exceptional dining and exclusive culinary events. Managed reservations averaging 25 weekdays and 120 weekends using a 14-table tablet reservation system, ensuring seamless guest experiences. Supervised a team of 3 servers, 1 head chef, 2 sushi chefs, and 2 kitchen staff, driving daily sales above $2,000. Spearheaded the launch of a new 10-course Japanese omakase menu, leveraging past customer data to promote and train staff on exotic seafood selections. Collaborated with chefs to curate fresh, innovative omakase and unique a la carte dishes, enhancing the restaurant's upscale reputation.

Marketing Manager at Wine World

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Directed marketing initiatives for Wine World, a premier retailer known for curated wine and spirits selections. Developed and executed strategic events to increase brand visibility and customer engagement. Organized signature events such as Bourbonpalusa and seasonal wine tastings in partnership with hotels and sales representatives, boosting event attendance. Created original Facebook advertising campaigns, analyzing follower engagement to optimize reach and conversion. Recommended high-quality wines to customers, increasing guest satisfaction and fostering repeat business. Maintained a stellar Google review rating above 4.9 stars, reflecting exceptional customer service and experience.

Banquet Manager at Classical Events

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Managed banquet operations for Classical Events, a multi-venue event planning company specializing in upscale gatherings. Coordinated logistics and service delivery to exceed client expectations. Directed multiple event locations and rooms simultaneously, efficiently managing service for 200+ guests. Customized event tone and logistics in collaboration with clients during setup, ensuring personalized experiences. Oversaw banquets averaging 50 guests, utilizing detailed floor plans for smooth execution. Led a team of 2 servers and 2 kitchen staff, achieving average event revenues of $1,300.

Assistant General Manager at Wind Japanese and Thai

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Supported management at Wind Japanese and Thai, a popular restaurant with a focus on authentic Asian cuisine and superior guest service. Played a key role in operational efficiency and staff leadership. Reported daily revenue averaging $10,000 and monitored labor costs using advanced accounting software. Managed reservations averaging 60 weekdays and 220 weekends with a 44-table system, optimizing guest flow. Trained front-of-house staff in servant leadership principles, enhancing team performance and guest satisfaction. Supervised over 25 employees, including servers, sushi chefs, and cooks, ensuring operational excellence. Utilized 7 Shifts app for scheduling, reporting, and sales comparison to streamline management processes.

Server at The Melting Pot

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Provided attentive service in a renowned upscale fondue dining establishment, contributing to a memorable guest experience. Delivered personalized dining experiences to diverse clientele in a high-volume environment. Collaborated with kitchen and management to maintain service quality and guest satisfaction.

Education

Certificate in Viticulture

UC DAVIS

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Bachelor of Science in Business Administration (Marketing Concentration)

UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK

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GPA: 3.4/4.0

Skills

Technical Skills

  • Operational Management
  • Event Planning and Execution
  • Marketing and Brand Promotion
  • Revenue and Budget Management
  • Reservation and POS Systems
  • Data Analytics and Reporting

Soft Skills

  • Leadership and Team Development
  • Customer Service Excellence
  • Strategic Decision-Making
  • Communication and Collaboration
  • Conflict Resolution
  • Staff Training and Mentoring
Score
78/100
Projects
0/100
Education
70/100
Header
75/100
Certifications
0/100
Profile
80/100
Work Experience
82/100
Skills
85/100
Complete missing location details in the header to improve ATS geographic filtering.
Add a projects section highlighting key initiatives or campaigns led to showcase impact.
Include certifications or licenses related to hospitality or event management to boost credibility.
Format work experience with consistent date and bullet point usage for readability and ATS parsing.
Expand the profile section with bullet points and quantified achievements for stronger initial impact.
Strong leadership and team management experience in upscale dining and event settings.
Quantified achievements with specific metrics on revenue, team size, and event scale.
Diverse skill set including operational management, marketing, and data analytics.
Experience managing high-profile culinary and wine events, demonstrating niche expertise.

Projects

0%
Section missing

Education

70%
Education section includes relevant degrees and certificates, which supports professional background.
Add location and dates for all education entries for completeness and ATS parsing.
Include any relevant coursework or honors beyond the honor society mention to enhance detail.
Consider formatting GPA consistently and only if it strengthens the profile.

Header

75%
Include a complete location with city and state to improve geographic relevance for ATS and recruiters.
Add a LinkedIn profile or professional website link to enhance credibility and networking opportunities.
Use a consistent format for contact details, e.g., separate phone and email lines clearly.

Certifications

0%
Section missing

Profile

80%
The summary is clear and well-written, highlighting key strengths and focus areas.
Consider adding 3-5 bullet points or profile highlights to improve scannability and emphasize core competencies.
Incorporate specific achievements or metrics to quantify impact, e.g., '% revenue growth' or 'team size managed'.

Work Experience

82%
Descriptions include quantifiable metrics (e.g., reservation numbers, revenue figures), which is excellent for ATS and recruiters.
Use consistent formatting for dates (e.g., month and year) and employment types for clarity and ATS parsing.
Add bullet points for easier readability and to highlight accomplishments distinctly.
Consider including more action verbs and keywords related to hospitality management and event marketing.

Skills

85%
Good mix of hard skills, soft skills, and tools relevant to the hospitality and event management industries.
Consider grouping skills under clear subheadings (e.g., Technical Skills, Management Skills) for better ATS recognition.
Add certifications or formal training related to skills if available to strengthen this section.
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