Digital Marketing Specialist – SEO & Content
Jackson Vale
Professional Summary
Creative and adaptable digital marketing professional with a foundation in SEO, content creation, and online audience engagement. Transitioned from customer service and operations into marketing after discovering a passion for digital strategy. Completed multiple certifications and a hands-on marketing contract, with a focus on driving organic traffic and building content that connects.
Work Experience
Contract Digital Marketing Specialist at Freelance Digital Marketing Support
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Supported SEO strategy for small e-commerce client by optimizing 20+ product pages and blog content. Researched keywords and competitor data to inform content calendar and site updates. Created branded social media posts and repurposed blog content into LinkedIn carousels. Improved click-through rates on email campaigns by 18% using subject line A/B testing.
Customer Service Representative at Sunset Travel & Tour Co.
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Handled high-volume customer inquiries, managed booking issues, and provided service via email and live chat. Developed scripts for new agents, improving resolution time by 15%. Managed company’s local Instagram page during off-season, gaining first 500 organic followers.
Courtroom Assistant at Clark County Courthouse
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Assisted clerks and legal teams with file prep, document handling, and scheduling during trials. Supported digital conversion of 500+ case files during remote trial pilot period. Realized passion lay more in communication and outreach than legal process.
Education
B.A. in Paralegal Studies
University of Nevada, Las Vegas
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Skills
Technical Skills
- SEO Research & Optimization
- Content Strategy & Writing
- Keyword Research & Analytics
Certifications
Fundamentals of Digital Marketing
Google Digital Garage
SEO Certification
HubSpot Academy
Content Marketing Foundations
LinkedIn Learning