IT Analyst | Technical Support Specialist | Systems & Network Troubleshooter

Emma LaRusso

Professional Summary

Detail-oriented IT Analyst with 3+ years experience in technical support and IT optimization. Skilled in resolving complex hardware, software, and network issues to reduce downtime by 30%. Proficient in Windows and Linux environments, system documentation, and team training.

Work Experience

IT Analyst at New Software Inc.

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Provided technical support to 100+ end-users, quickly resolving issues and enhancing satisfaction. Diagnosed hardware, software, and network problems, reducing downtime by 30%. Maintained system documentation, including installation guides and IT checklists. Collaborated with teams for software rollouts and upgrades. Led training sessions for new hires and knowledge sharing, improving team productivity. Analyzed ticket trends via Jira and Confluence, driving process improvements and reducing recurring issues.

Education

Bachelor of Science in Information Systems

Bay Area College

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GPA: 3.8

Skills

Technical Skills

  • Windows
  • Linux
  • TCP/IP
  • DNS
  • VPN
  • Active Directory
  • DHCP
  • Jira
  • Confluence
  • Zendesk
  • Microsoft Office
  • Google Workspace

Soft Skills

  • Communication
  • Patience
  • Time Management
  • Team Collaboration
  • Analytical Thinking

Certifications

CompTIA A+

ITIL Foundation

Google IT Support Professional Certificate

Coursera

ATS Score
85/100
Work Experience
87/100
Certifications
70/100
Skills
82/100
Profile
88/100
Header
85/100
Projects
0/100
Education
80/100
Add a projects section highlighting specific IT initiatives or problem-solving examples to showcase hands-on experience.
Format work experience with bullet points to improve readability and ATS parsing.
Include certification dates and issuing authorities to enhance credibility and completeness.
Incorporate more keywords related to IT service management, troubleshooting methodologies, and cloud technologies.
Provide proficiency levels for key skills to give recruiters clearer insight into expertise.
Quantified achievements demonstrating impact on downtime reduction and user support.
Clear, keyword-rich headline and summary tailored to IT analyst and technical support roles.
Strong technical skill set covering multiple operating systems, networking protocols, and IT tools.
Relevant education with a high GPA and a practical capstone project showcasing applied skills.

Work Experience

87%
The work experience is detailed with measurable impacts such as 'reducing downtime by 30%' and 'support for 100+ end-users'.
Use bullet points for easier readability by ATS and recruiters.
Expand on specific technologies or methodologies used in projects to improve keyword density.

Certifications

70%
Certifications are listed but lack dates and issuing authorities for some entries, which reduces credibility.
Add certification numbers or links to verify credentials if possible.
Consider placing certifications closer to the top or integrating them into the summary for more impact.

Skills

82%
Skills are well categorized into hard skills, soft skills, and tools, which aids ATS parsing.
Consider integrating skills naturally within work experience descriptions to reinforce relevance.
Add proficiency levels or years of experience for key skills to provide more context.

Profile

88%
The summary is concise, quantifies achievements (e.g., 'reducing downtime by 30%'), and highlights relevant technical skills.
Profile highlights effectively summarize key competencies and tools.
Including more specific technical certifications or mentioning soft skills in the summary could enhance recruiter appeal.

Header

85%
The header includes essential contact information and a clear, keyword-rich headline combining multiple relevant roles.
Adding a professional email domain instead of a generic one could improve credibility.
Consider adding a LinkedIn URL as a clickable hyperlink for ATS parsing.

Projects

0%
Section missing

Education

80%
Education section includes degree, institution, GPA, and relevant coursework, which is helpful.
The capstone project description adds value by demonstrating applied knowledge.
Including start date or graduation month/year for clarity and consistency would be beneficial.