Senior Business Support Specialist | Operations & Process Improvement Expert

Karen Mitchell

Professional Summary

Senior Business Support Specialist with over 10 years' experience enhancing operational efficiency, managing budgets, and leading process improvements in manufacturing and healthcare sectors. Skilled in project coordination, vendor management, and staff training to drive business success.

Work Experience

Senior Business Support Specialist at Midwest Manufacturing Group

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Manage business support functions for a 150-employee manufacturing company. Oversee budgeting processes, ensuring alignment with financial goals. Lead process improvement initiatives that reduced administrative costs by 15%. Train and mentor junior administrative staff on company systems and best practices.

Business Operations Coordinator at Springfield Medical Group

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Coordinated operational tasks across departments to ensure smooth day-to-day functions. Managed vendor contracts and resolved service issues, improving vendor relations and service efficiency.

Education

Bachelor’s in Business Management in Business Management

University of Illinois Springfield

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Skills

Technical Skills

  • Budget Management
  • Process Improvement
  • Vendor Management
  • Data Analysis
  • Project Coordination
  • Policy Implementation

Soft Skills

  • Leadership
  • Communication
  • Team Training
  • Problem Solving
  • Adaptability
ATS Score
75/100
Skills
70/100
Work Experience
75/100
Profile
78/100
Header
80/100
Certifications
0/100
Projects
0/100
Education
65/100
Add a dedicated projects section with examples of key initiatives to demonstrate impact and leadership.
Include certifications or professional development courses to enhance credibility and ATS keyword density.
Use bullet points in work experience to improve readability and ATS parsing.
Incorporate more industry-specific keywords and tools/software used in skills and experience sections.
Standardize date formats and clarify ongoing employment status consistently across roles.
Over 10 years of relevant experience supporting executive leadership and business operations.
Proven ability to reduce costs through process improvements with quantifiable impact.
Strong combination of hard skills (budgeting, vendor management) and soft skills (communication, leadership).
Experience across both manufacturing and healthcare sectors providing diverse operational insight.

Skills

70%
Skills section covers a good range of hard and soft skills relevant to the roles held.
Adding specific software tools or platforms used (e.g., ERP systems, project management software) would strengthen ATS keyword recognition.
Organize skills into categories with clear headings to enhance readability and ATS parsing.

Work Experience

75%
Work experience includes relevant roles with clear responsibilities and some quantifiable results, like reducing costs by 15%.
Descriptions could benefit from more detailed metrics and specific examples of process improvements or project outcomes.
Use bullet points for easier readability and ATS parsing rather than paragraph-style descriptions.
Include consistent date formatting and clarify current employment status with 'Present' for ongoing roles.

Profile

78%
The summary is concise and highlights relevant experience and skills, aiding both ATS keyword matching and recruiter interest.
Profile highlights effectively outline key strengths but could be enhanced with quantifiable achievements or specific tools used.
Consider incorporating more industry-specific keywords such as 'manufacturing operations' or 'healthcare process optimization' to improve ATS match.

Header

80%
Header includes key contact information and a professional headline which is good for ATS and recruiters.
Consider adding a professional summary or objective statement directly under the header for immediate context.
Use a consistent format for phone number and email to optimize parsing.

Certifications

0%
Section missing

Projects

0%
Section missing

Education

65%
Education section includes degree and institution but lacks graduation date formatting consistency and GPA if relevant.
Consider adding relevant coursework, honors, or certifications to provide more context.
Use a consistent date format and consider adding location for the institution.
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