Hospitality Lead

Sofia Martin

Professional Summary

Service-oriented hospitality professional with experience in high-volume environments. Known for reliability, teamwork, and delivering consistent guest satisfaction.

Work Experience

Front Desk Supervisor at Hotel Riviera Marseille

-

• Managed guest check-ins and service requests • Supervised front desk staff and scheduling • Maintained high satisfaction ratings

Restaurant Supervisor at Brasserie du Port

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• Oversaw daily service operations • Trained new staff members

Skills

Technical Skills

  • Guest Relations
  • Service Operations
  • Team Coordination

Soft Skills

  • Reliability
  • Teamwork
  • Communication
Score
55/100
Skills
65/100
Work Experience
60/100
Profile
70/100
Header
60/100
Projects
0/100
Education
0/100
Certifications
0/100
Add contact phone number and professional links in header for better recruiter reachability and ATS parsing.
Incorporate quantifiable achievements and detailed metrics in work experience to demonstrate impact.
Expand skills section with additional hospitality-specific tools and keywords to improve ATS keyword matching.
Include education details or relevant certifications to strengthen credibility.
Add a projects section if applicable to showcase initiatives or accomplishments beyond daily duties.
Proven leadership in front desk and restaurant supervision
Expertise in guest relations and service operations
Multilingual communication skills enhancing guest experience
Strong team coordination and staff training abilities

Skills

65%
Skills are relevant but limited; broaden the list to include more hospitality-specific software or tools (e.g., POS systems, reservation software).
Separate hard and soft skills clearly and prioritize adding certifications or proficiencies to strengthen ATS keyword hits.
Incorporate industry-standard keywords like 'customer service management', 'conflict resolution', or 'multilingual communication'.

Work Experience

60%
Descriptions use bullet points but lack specific metrics or accomplishments that quantify performance (e.g., 'supervised a team of X staff resulting in Y% efficiency improvement').
Include consistent employment dates with months to provide more precise tenure information.
Expand on responsibilities with action verbs and results-oriented phrasing to better attract ATS and human readers.
Consider adding more detail on scope, scale, and challenges handled in each role to demonstrate leadership and problem-solving skills.

Profile

70%
The summary is clear but could be enriched with quantifiable achievements to demonstrate impact, e.g., 'maintained 95% guest satisfaction ratings'.
Add an explicit objective or career goal statement to provide recruiters clarity on future aspirations.
Profile highlights are strong; consider integrating more industry-specific keywords such as 'hospitality management' or 'customer service excellence' to improve ATS matching.

Header

60%
Include a phone number to improve contact accessibility for ATS and recruiters.
Add a LinkedIn profile or professional link to enhance credibility and networking potential.

Projects

0%
Section missing

Education

0%
Section missing

Certifications

0%
Section missing
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