IT Support Specialist / Service Desk Analyst

Juan Paolo Ramirez

Professional Summary

Motivated IT Support Specialist and aspiring Network Engineer with hands-on experience in system troubleshooting, hardware/software maintenance, OS and VPN configuration, and basic networking. Skilled in managing IT assets, imaging systems, and supporting end-users in fast-paced environments. Holds CCNA and ITIL certifications. Proven ability to deliver efficient solutions and collaborate across teams in IT service and Managed Service Provider (MSP) settings.

Work Experience

IT Support Intern at Maynilad Water Services, Inc.

-

Provided frontline IT support including system troubleshooting, hardware repair, OS installation, VPN setup, and imaging. Assisted with daily IT operations such as asset tracking, password resets, and secure disposal of outdated equipment. Supported end-users across multiple departments and contributed to improved issue resolution times.

Education

Bachelor of Science in Information Technology

Technological University of the Philippines, Quezon City

-

Senior High School in General Academic Strand

Makati Science High School, Makati City

-

Skills

Technical Skills

  • Windows
  • macOS
  • VPN
  • Remote Desktop
  • Endpoint Setup
  • System Imaging
  • LAN/WAN
  • DHCP
  • DNS
  • IP Addressing
  • Ping/Traceroute

Soft Skills

  • Documentation
  • Technical Writing
  • Project Coordination
  • Communication

Certifications

CCNA

ITIL

Score
78/100
Projects
80/100
Certifications
80/100
Header
85/100
Education
85/100
Profile
80/100
Skills
75/100
Work Experience
70/100
Expand and quantify work experience achievements to better showcase impact and skills.
Enhance ATS keyword optimization by incorporating common industry terms and specific technologies.
Format work experience and projects with bullet points for readability and ATS parsing.
Complete certification details with issuing bodies and dates.
Add measurable outcomes or metrics in profile and project descriptions.
Strong foundational knowledge in IT support and networking with practical hands-on experience.
Relevant industry certifications (CCNA, ITIL) that validate technical expertise.
Demonstrated leadership and communication skills through technical writing and project coordination.
Academic excellence with honors, indicating strong work ethic and capability.

Projects

80%
Projects demonstrate leadership, technical writing, and research skills with awards, which differentiates the candidate.
Clarify technical contributions and tools used in projects to better align with IT roles.
Use bullet points and measurable outcomes to increase recruiter impact and ATS keyword relevance.

Certifications

80%
Certifications (CCNA, ITIL) are highly relevant and strengthen IT credentials.
Add issuing authority names and dates awarded to improve completeness and ATS parsing.
Consider listing certification IDs if applicable.

Header

85%
Header includes essential contact information and a clear professional headline, which aids ATS parsing.
Add a full mailing address or at least city and country consistently to improve location-based searches.

Education

85%
Education section is well detailed with honors, which adds credibility.
Include expected graduation date for current studies to clarify timeline.
Consider adding relevant coursework or academic projects related to IT and networking for deeper ATS relevance.

Profile

80%
Profile summary is concise and highlights relevant IT support and networking skills.
Incorporate more ATS-friendly keywords such as 'network troubleshooting', 'user support', and 'service desk management' to enhance discoverability.
Consider adding measurable achievements or metrics to demonstrate impact.

Skills

75%
Skills section lists relevant hard and soft skills and tools, which supports ATS keyword matching.
Group skills under clear subheadings (e.g., Technical Skills, Tools) and consider adding proficiency levels.
Add industry-standard terminology such as 'network administration', 'IT asset management', and 'help desk support' to strengthen keyword optimization.

Work Experience

70%
Work experience is limited to an internship; expand detail on accomplishments, such as quantifying improved issue resolution times.
Use bullet points for clarity and ATS parsing rather than paragraph format.
Include specific technologies, tools, or ticketing systems used to improve keyword density.
Add precise employment dates in a consistent format (e.g., month and year) for ATS date recognition.