Experienced Billing Specialist | Healthcare & Utilities Expertise

Jamal Reed

Professional Summary

Detail-oriented Billing Specialist with 5+ years supporting healthcare and utilities billing operations. Skilled in managing high-volume billing cycles, resolving insurance denials, and ensuring compliance with HIPAA and FDCPA. Proven ability to maintain 99% accuracy in patient and customer account management while delivering exceptional service and communication.

Work Experience

Billing Specialist at Apex Health Group

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Processed and reviewed 150+ insurance and patient bills weekly, ensuring compliance with HIPAA, CPT, and ICD-10 standards. Resolved claim rejections by coordinating with payers and providers to clarify documentation issues, reducing denials by 15%. Maintained 99% ledger accuracy posting payments and insurance adjustments using EPIC. Served as primary contact for billing inquiries, de-escalating concerns and guiding patients through payment plans. Supported monthly audits by reconciling balances and preparing detailed aging and charge reports.

Customer Billing Coordinator at Metro Utility Services

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Managed monthly billing for 2,000+ residential and commercial accounts, including meter read discrepancies and late fee processing. Logged customer communications and adjustments in CRM, ensuring FDCPA and state utility regulation compliance. Investigated billing anomalies, coordinating with field technicians to validate usage and apply adjustments. Assisted with utility software migration, preserving account accuracy. Trained two new hires on billing platforms and customer service protocols.

Education

High School Diploma

South Fulton High School

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Skills

Technical Skills

  • Patient & Customer Billing
  • Payment Posting & Reconciliation
  • Insurance Claims Follow-up
  • Account Dispute Investigation
  • HIPAA, FDCPA, FCRA Compliance
  • EPIC, QuickBooks, Kareo
  • Utility Billing Systems (MuniBilling, Tyler Tech)
  • Microsoft Excel (Formulas, VLOOKUP)
  • CRM Software (Salesforce, Freshdesk)

Soft Skills

  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Communication
  • Team Collaboration

Certifications

HIPAA Compliance Certification

FDCPA Training – Utility Billing Focus

Medical Billing and Coding Fundamentals

Coursera

Score
85/100
Projects
0/100
Education
65/100
Certifications
75/100
Header
90/100
Profile
88/100
Work Experience
87/100
Skills
85/100
Add higher education credentials or more detailed continuing education information to enhance qualifications
Include project experience or examples of process improvements to showcase initiative and impact
Provide issuing authorities and dates for all certifications to improve trustworthiness and ATS recognition
Add location details for work experience entries to provide geographic context
Incorporate a LinkedIn or professional profile link in the header for recruiter convenience
Strong compliance expertise in HIPAA, FDCPA, and FCRA relevant to healthcare and utilities billing
Proven accuracy and efficiency managing high-volume billing cycles with 99% ledger accuracy
Experience with multiple billing and CRM software systems including EPIC and QuickBooks
Demonstrated ability to reduce claim denials and resolve billing disputes effectively

Projects

0%
Section missing

Education

65%
Education section includes high school diploma but lacks higher education credentials; ongoing online courses are noted but could be expanded with details.
Add dates for continuing education and specify course providers or certifications earned to strengthen this section.
Including relevant coursework or projects related to medical billing would enhance recruiter interest.

Certifications

75%
Certifications relevant to healthcare billing and compliance are listed, which supports ATS keyword matching.
Include issuing authorities and expiration dates where applicable to improve credibility.
Highlight the 'In Progress' status clearly and expected completion date for ongoing certifications.

Header

90%
Header includes full name, professional headline with keywords, and contact information which is ATS-friendly.
Consider adding a LinkedIn profile URL or professional portfolio link to enhance recruiter access.

Profile

88%
Summary is concise, keyword-rich, and highlights relevant experience and compliance knowledge important for ATS and recruiters.
Profile highlights and strengths are well listed but could be integrated into the summary for better flow and impact.

Work Experience

87%
Detailed descriptions with quantifiable achievements (e.g., 'reduced denials by 15%', 'managed 2,000+ accounts') improve ATS keyword density and recruiter appeal.
Use consistent date formatting (e.g., 'March 2021 - Present') and consider adding location for each employer.
Include specific software versions or modules used if possible to enhance keyword targeting.

Skills

85%
Skills section is comprehensive with relevant hard and soft skills plus tools clearly separated, aiding ATS parsing.
Consider prioritizing skills by relevance and adding certifications or proficiency levels for key tools like EPIC or QuickBooks.