ATS Score
75/100
Education
65/100
Header
80/100
Projects
0/100
Certifications
0/100
Work Experience
72/100
Profile
78/100
Skills
70/100
Add quantifiable metrics and specific achievements in work experience to demonstrate impact.
Incorporate industry-relevant keywords and action verbs to improve ATS detection and appeal to recruiters.
Expand skills section to include more specialized and technical competencies relevant to retail and customer service.
Include certifications or training that validate expertise and commitment to professional development.
Add a professional online presence, such as LinkedIn, to the header for networking advantages.
Over 10 years of progressive experience in customer service and retail environments.
Strong interpersonal and communication skills tailored to client-focused roles.
Demonstrated reliability and adaptability in fast-paced, team-oriented settings.
Experience training and mentoring new staff enhancing team capability.
Education
65%
Education includes relevant recent career planning workshop and high school diploma, but lacks details such as coursework or achievements that demonstrate skill development.
Add any ongoing education or certifications that support career goals, especially in customer service or retail management.
Format dates consistently and clarify if the workshop is completed or in progress.
Header
80%
Header includes essential contact information (name, email, phone, location) which is good for ATS and recruiters.
Consider adding a LinkedIn profile or professional portfolio link for enhanced credibility and networking.
Use a professional email address if possible, though the current one is acceptable.
Projects
0%
Section missing
Certifications
0%
Section missing
Work Experience
72%
Descriptions include relevant responsibilities but lack quantifiable achievements which improve recruiter impact and ATS keyword density.
Use consistent bullet formatting and start each point with strong action verbs like 'Improved', 'Increased', or 'Streamlined'.
Expand on use of specific software or tools to show technical proficiency (e.g., name specific POS or scheduling platforms).
Profile
78%
Summary clearly states experience and relevant skills but could be optimized with industry keywords like 'customer relationship management' or 'client retention'.
Profile Highlights effectively summarize key qualifications; consider quantifying achievements (e.g., 'managed bookings for 100+ clients weekly').
Include a clear objective statement to clarify career goals and align with job applications.
Skills
70%
Skills section lists important hard and soft skills but can be expanded with more role-specific keywords such as 'customer complaint resolution', 'inventory management', or 'sales support'.
Avoid redundancy by consolidating 'POS Systems' listed under both Tools and Hard Skills.
Consider adding proficiency levels or certifications related to key skills to enhance credibility.