Collections Specialist | $20K+ Monthly Recovery | Skilled in Resolution & Compliance

Mike Kolaktor

Professional Summary

Proven collections professional with 5+ years of experience recovering high-value delinquent accounts, resolving complex billing issues, and consistently exceeding monthly recovery goals. Recognized for exceptional data accuracy, customer communication, and a compliance-first approach. Adept at using tools like Artiva and Linphone in high-volume environments. Earned multiple MVP awards for top performance and reliability under pressure. Actively developing skills in automation and AI tools to drive future process improvements.

Work Experience

Collection Specialist at Summit Recovery Partners

-

• Recovered over $11,000 in a single month through focused outbound campaigns. • Maintained 100% compliance on call handling and account updates using Artiva. • Supported training of new hires on call scripts and account management tools.

Collection Analyst (Contract) at Generico Lenders Group

-

• Built performance dashboards to optimize daily collector workflows. • Worked cross-functionally with billing and finance to reduce disputes by 20%. • Identified recovery opportunities, increasing portfolio performance by 15%.

Account Resolution Specialist 3 at EverTrust Collections

-

• Managed over 7,000 delinquent accounts across varied portfolios. • Delivered 98%+ quality scores by following internal and federal guidelines. • Reduced complaint escalations by resolving high-tension cases with empathy.

Senior Collection Specialist at IronGate Financial

-

• Collected up to $23,000 monthly, consistently ranking in top 5% of team. • Designed and led a new hire training project that reduced error rate by 31%. • Maintained 99.3% data accuracy across hundreds of daily account updates. • Earned 3 MVP Awards for top recovery and client retention results.

Education

B.A. in Psychology

University of Illinois at Chicago

-

Skills

Technical Skills

  • Account Recovery Strategy
  • Billing & Dispute Resolution
  • Delinquency Management
  • Payment Plan Negotiation
  • FDCPA & Regulatory Compliance
  • Quality Assurance & Data Accuracy

Soft Skills

  • Customer Communication
  • Cross-Functional Collaboration
  • Empathy
  • Training & Support

Certifications

AI for Everyone

Coursera

AI-Powered Automation in Business

Coursera

ATS Score
85/100
Profile
86/100
Education
70/100
Projects
0/100
Skills
82/100
Header
88/100
Work Experience
80/100
Certifications
75/100
Add more consistent and complete dates and employment types for all work experiences.
Include a dedicated projects section or relevant accomplishments to showcase additional impact.
Enhance keyword optimization with additional industry-specific terms such as 'debt recovery', 'risk mitigation', and 'compliance monitoring'.
Expand education details with dates, relevant coursework, or honors.
Add proficiency levels or certifications for key skills to improve ATS ranking and recruiter confidence.
Quantifiable achievements in recovery amounts and quality metrics.
Strong compliance and regulatory knowledge demonstrated through FDCPA and quality scores.
Experience with industry tools like Artiva and Linphone highlighted clearly.
Multiple MVP awards showcasing top performance and reliability.

Profile

86%
Summary is concise, keyword-rich, and highlights key achievements and skills relevant to collections.
Consider adding a brief objective or career goal statement to clarify future aspirations.
Profile highlights are well chosen; consider formatting them as bullet points for readability.

Education

70%
Basic education information is present with degree and institution.
Add start date or graduation year consistently for completeness.
Include relevant coursework, honors, or GPA if strong to bolster this section.

Projects

0%
Section missing

Skills

82%
Skills section clearly separates hard skills, soft skills, and tools which is good for ATS parsing.
Consider adding more industry-specific keywords like 'debt collection software', 'compliance monitoring', or 'risk assessment' to enhance keyword optimization.
Include proficiency levels or certifications related to key skills to increase credibility.

Header

88%
Strong headline with clear role and quantifiable achievement which is ATS-friendly.
Include a full address or at least city and state consistently; currently city and state are present but street and apartment fields are empty which is acceptable.
Add a professional email domain if possible to improve recruiter confidence.

Work Experience

80%
Descriptions include quantifiable results which are excellent for both ATS and recruiters.
Add consistent employment type information and exact dates (month/year) for all roles to improve clarity.
Use consistent formatting for bullet points and consider adding more action verbs to strengthen impact.

Certifications

75%
Certifications related to AI and automation are relevant and demonstrate continuous learning.
Include dates awarded consistently and add any certification IDs if available.
Consider adding certifications directly related to collections or compliance to strengthen domain expertise.