Entry-Level Mall Security Guard

Ben Potter

Professional Summary

Reliable and vigilant entry-level mall security professional with foundational training in public safety, emergency response, and customer interaction. Strong situational awareness and calm demeanor under pressure, committed to maintaining a safe and welcoming environment for all patrons and staff. Skilled in surveillance, incident reporting, and conflict resolution.

Work Experience

Security Intern at SafeShield Protective Services

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Conducted routine patrols of shopping center perimeters and parking lots, deterring theft and enhancing safety. Assisted full-time guards with CCTV monitoring and promptly reported suspicious behavior, contributing to a secure environment. Supported holiday crowd management by directing shoppers and assisting in emergency drills. Authored detailed daily activity logs and incident reports. Shadowed lead guards during emergency protocols including fire alarms and lost-child situations.

Customer Service Assistant at Foot Locker

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Provided front-line customer service in a fast-paced retail setting, maintaining order and satisfaction. Discreetly alerted management to suspicious shopper activity in line with loss prevention protocols. Handled customer disputes professionally, escalating when necessary. Assisted with store opening and closing procedures, including alarm system operation and cash count verification.

Education

High School Diploma in Criminal Justice, Health & Safety, Basic Law Enforcement

Kalamazoo Central High School

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Skills

Technical Skills

  • Mall Security Operations
  • Patrol & Surveillance
  • Incident Reporting
  • Conflict Resolution
  • Emergency Response
  • CCTV Monitoring
  • Access Control
  • Loss Prevention Support
  • First Aid & CPR

Soft Skills

  • Situational Awareness
  • Calm Under Pressure
  • Interpersonal Communication
  • Problem Solving
  • Teamwork

Certifications

First Aid & CPR

American Red Cross

Security Awareness & Conflict De-escalation

Online Course

Score
75/100
Profile
78/100
Header
80/100
Education
65/100
Projects
0/100
Certifications
85/100
Skills
75/100
Work Experience
72/100
Add measurable achievements or specific outcomes in work experience to demonstrate impact
Expand education details with dates, relevant coursework, and honors to strengthen academic background
Include a projects section or examples of practical security-related tasks or initiatives
Standardize formatting of dates and bullet points for consistency and improved readability
Incorporate additional industry-specific keywords such as 'risk assessment', 'emergency evacuation', and 'patrol techniques' for better ATS optimization
Clear and relevant summary with strong focus on key security skills
Relevant and recent certifications supporting foundational knowledge
Balanced mix of hard and soft skills tailored to mall security roles
Experience includes both security-specific and customer service roles enhancing interpersonal effectiveness

Profile

78%
Summary is concise and includes relevant keywords such as 'surveillance', 'incident reporting', and 'conflict resolution' which improve ATS scanning.
ProfileHighlights effectively summarize key skills but could be formatted as bullet points for better readability.
Adding measurable achievements or specific examples of success would strengthen impact.

Header

80%
Header includes essential contact information and clear job title which helps ATS and recruiters identify candidate quickly.
Consider adding a LinkedIn URL or professional portfolio link if available to enhance credibility and networking opportunities.

Education

65%
Education section includes relevant high school diploma with focus on criminal justice and safety.
Lacks specific dates for start of education; adding month/year improves timeline clarity.
Including any relevant coursework, honors, or extracurricular activities related to security or law enforcement would enhance this section.
Consider adding any ongoing training or planned certifications to show continuous development.

Projects

0%
Section missing

Certifications

85%
Certifications are recent and highly relevant, such as First Aid & CPR and Security Awareness & Conflict De-escalation.
Including expiration dates and issuing authorities improves ATS parsing and recruiter trust.
Consider adding any additional certifications or training programs completed or in progress.

Skills

75%
Skills section covers a good mix of hard and soft skills relevant to mall security roles.
Consider integrating keywords from job descriptions such as 'risk assessment', 'patrol techniques', or 'emergency evacuation' to improve ATS matching.
Adding proficiency levels or certifications linked to skills (e.g., 'First Aid & CPR - Certified') would add credibility.

Work Experience

72%
Work experience descriptions include relevant duties and responsibilities aligned with security roles.
Use more quantifiable metrics or outcomes, e.g., 'reduced incidents by X%' or 'managed crowds of X number during holiday events' to demonstrate impact.
Consistent formatting of dates and job titles would improve clarity; consider standardizing date format (e.g., 'Jun 2023 – May 2024').
Separate key accomplishments from routine tasks to highlight candidate’s contributions.