Project Manager – Operations and Client Enablement

Catherine Smith

Professional Summary

Project manager with 5+ years of experience improving operations and client services using tools like Google Workspace and JIRA. Certified in Google Project Management and pursuing CAPM. Skilled in delivering efficient, data-driven solutions that enhance team performance and client satisfaction.

Work Experience

Mathematics Tutor at Self-Employed

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Built and implemented a scalable onboarding system using Google Forms, Trello, and Sheets. Diagnosed and corrected dashboard reporting errors, boosting data accuracy by 25%. Created client portals and automated communication tools to enhance service transparency. Managed service plans, aligned delivery with client needs, and developed custom dashboards.

Mathematics Teacher at Public and Private Education Organizations

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Led school-wide Agile initiatives to align project plans with timelines and goals. Reduced missed deadlines by 30% through collaborative documentation and planning. Partnered with cross-functional teams to ensure 100% on-time delivery of projects. Facilitated peer mentoring and trained staff on implementing new tools and systems.

Education

Bachelor of Arts

Iona College

Skills

Technical Skills

  • Google Workspace
  • Trello
  • JIRA
  • Asana
  • Slack
  • Notion
  • Zoom
  • Microsoft Office
  • Google Forms
  • Google Sheets
  • HubSpot
  • Canva

Soft Skills

  • Project Coordination
  • Workflow Automation
  • Stakeholder Communication
  • Agile Planning
  • Change Management
  • Reporting
  • Client Success
  • Bilingual Communication

Certifications

Google Project Management Certificate

Google

Certified Associate in Project Management (CAPM)

PMI

Score
75/100
Education
60/100
Profile
80/100
Certifications
75/100
Projects
0/100
Header
70/100
Work Experience
70/100
Skills
80/100
Add missing contact information such as phone number and LinkedIn URL for better recruiter engagement.
Expand work experience descriptions with clearer, consistent formatting and more quantifiable achievements.
Include detailed education information such as field of study and graduation date to strengthen academic background.
Consolidate redundant skill/tool listings and add proficiency levels to clarify expertise.
Add a projects section or highlight specific project outcomes to showcase hands-on experience.
Strong familiarity with project management tools (Google Workspace, JIRA, Trello, Asana).
Demonstrated ability to improve operational processes and data accuracy with quantifiable results.
Bilingual communication skills in English and Spanish, enhancing client interaction capabilities.
Relevant certifications in project management, showing commitment to professional growth.

Education

60%
Only basic education information is provided; adding field of study, graduation dates, or honors would strengthen this section.
Include relevant coursework or projects if applicable to project management to enhance relevance.
Format education entries consistently and consider adding location or GPA if strong.

Profile

80%
The summary is concise and highlights relevant skills and certifications; consider adding quantifiable achievements here to increase impact.
Profile highlights effectively list key competencies; ensure these keywords match job descriptions for better ATS ranking.
Consider expanding the summary with a brief mention of industry sectors or types of projects managed for better context.

Certifications

75%
Listing certifications like Google Project Management and CAPM is valuable; include completion dates when available.
Clarify 'In Progress' status for CAPM to show ongoing professional development.
Add any relevant certification numbers or links to verify credentials if possible.

Projects

0%
Section missing

Header

70%
Include a phone number to improve recruiter contact options and ATS parsing.
Add a LinkedIn URL or other professional links to enhance credibility and networking.
Use a consistent format for location details; currently, street and apartment fields are empty.

Work Experience

70%
Descriptions include relevant tools and some quantifiable metrics (e.g., 'boosting data accuracy by 25%'), which is good.
Clarify employment types and add exact dates or durations to improve timeline clarity for ATS and recruiters.
Use consistent bullet points or formatting to separate responsibilities and achievements for easier reading.
Expand on project management responsibilities and outcomes to better align with the Project Manager headline.

Skills

80%
Hard and soft skills are well-detailed and relevant to project management roles.
Avoid duplication between 'HardSkills' and 'Tools' sections; consolidate to streamline ATS parsing.
Consider adding proficiency levels for tools and skills to provide more context to recruiters.
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