Customer Service Specialist | Experienced Front Desk & Childcare Professional
Amiyah Canada
Professional Summary
Friendly and dependable customer service specialist with 5+ years of experience in front desk operations, childcare, and hospitality. Known for excellent communication, attention to detail, and the ability to foster safe and welcoming environments. Adept at multitasking, handling sensitive client needs, and maintaining operational efficiency.
Work Experience
Front Desk Clerk at Birmingham South RV Park
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• Manage reservations and guest inquiries, streamlining the check-in process and reducing wait times. • Coordinate maintenance schedules to ensure timely cabin cleanings and high facility standards. • Deliver exceptional customer service, fostering repeat visits and guest satisfaction. • Execute cash reconciliations and monitor guest feedback to improve service delivery.
Personal Nanny at Nanny Lane
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• Provided full-time in-home childcare, including homework help, outdoor activities, and emotional support. • Prepared meals and managed medications, ensuring the health and well-being of children. • Worked closely with parents to create personalized care plans and structured routines.
Customer Service Representative at Reign Escape
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• Handled customer calls related to reservations, payments, and inquiries, resolving issues promptly. • Supported daily administrative operations and created reports using Microsoft Office tools. • Fostered positive relationships through empathetic listening and quick resolution.
Shift Leader / Manager at Burger King
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• Led a small team to ensure timely food prep and drive-thru efficiency. • Managed cash transactions and maintained accurate records. • Improved cleanliness and hygiene standards in accordance with safety regulations.
Education
High School Diploma
Thompson High School
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Conversational AI & Prompting Tools (e.g. ChatGPT) Online Tutorials
Continued Professional Development
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Skills
Technical Skills
- Customer Service & Guest Relations
- Front Desk Operations
- Childcare & Emotional Support
- Microsoft Word & Typing
- Cash Handling & Reconciliation
- Time Management & Organization
- Cleaning & Hygiene Standards