Senior Program Manager | Global Operations Security | Data-Driven Leadership
Luca O’Callahan
Professional Summary
Senior Program Manager with 7+ years driving cross-functional initiatives in global operations, platform security, and customer experience. Proven ability to align diverse stakeholders, launch scalable programs, and deliver measurable business impact through data-driven automation and analytics.
Work Experience
Technical Program Manager Security Infrastructure at NexaTech
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Reduced infrastructure overhead by 30% by aligning stakeholders on secure, automated workflows. Cut incident misrouting by 25% and response time by 30% through standardized SLAs and escalation processes. Enabled executive prioritization via automation insights and structured risk reporting.
Program Manager Strategy Operations at NexaTech
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Boosted program confidence by 40% through launching cross-regional reporting systems across EMEA, APAC, and US. Reduced reporting workload by 80% with Power BI dashboards for senior leadership. Increased insight KPIs by 40% using friction taxonomy and tagging for root cause analysis. Improved data trust through vendor coordination and CRM root cause resolution.
Program Manager Global Sales Enablement Rollout at NexaTech
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Led global platform enablement strategy for 1,500+ sales reps, increasing adoption and reducing support needs. Aligned enablement tools with GTM teams to improve conversion rates and ramp time.
Product Marketing Manager GTM Strategy at NexaTech
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Developed GTM strategy for new drug launch generating $2M+ revenue. Leveraged HCP segmentation and patient journey data to build targeted field triggers for faster adoption.
Senior Data Analyst at Insightlytics Inc.
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Created Tableau dashboards and decision tools that improved leadership insight speed and quality. Partnered with business and technical teams to convert ad hoc reporting into scalable assets.
Education
MS in Computer Science
New York University
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BS in Electronics Instrumentation Engineering
University of Illinois Urbana-Champaign
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Skills
Technical Skills
- SQL
- Python
- Tableau
- Power BI
- Excel
- JIRA
- Confluence
- Azure DevOps
- Agile/Scrum
Soft Skills
- Cross-functional collaboration
- Strategic planning
- Problem solving
- Communication
Certifications
Project Management Professional (PMP)
Project Management Institute
SAFe Program Consultant
Scaled Agile, Inc.
Azure Fundamentals – AZ-900
Microsoft
Certified ScrumMaster (CSM)
Scrum Alliance
Tableau Desktop Specialist
Tableau