Senior Program Manager | Global Operations  Security | Data-Driven Leadership

Luca O’Callahan

Professional Summary

Senior Program Manager with 7+ years driving cross-functional initiatives in global operations, platform security, and customer experience. Proven ability to align diverse stakeholders, launch scalable programs, and deliver measurable business impact through data-driven automation and analytics.

Work Experience

Technical Program Manager  Security  Infrastructure at NexaTech

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 Reduced infrastructure overhead by 30% by aligning stakeholders on secure, automated workflows.  Cut incident misrouting by 25% and response time by 30% through standardized SLAs and escalation processes.  Enabled executive prioritization via automation insights and structured risk reporting.

Program Manager  Strategy  Operations at NexaTech

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 Boosted program confidence by 40% through launching cross-regional reporting systems across EMEA, APAC, and US.  Reduced reporting workload by 80% with Power BI dashboards for senior leadership.  Increased insight KPIs by 40% using friction taxonomy and tagging for root cause analysis.  Improved data trust through vendor coordination and CRM root cause resolution.

Program Manager  Global Sales Enablement Rollout at NexaTech

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 Led global platform enablement strategy for 1,500+ sales reps, increasing adoption and reducing support needs.  Aligned enablement tools with GTM teams to improve conversion rates and ramp time.

Product Marketing Manager  GTM Strategy at NexaTech

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 Developed GTM strategy for new drug launch generating $2M+ revenue.  Leveraged HCP segmentation and patient journey data to build targeted field triggers for faster adoption.

Senior Data Analyst at Insightlytics Inc.

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 Created Tableau dashboards and decision tools that improved leadership insight speed and quality.  Partnered with business and technical teams to convert ad hoc reporting into scalable assets.

Education

MS in Computer Science

New York University

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BS in Electronics  Instrumentation Engineering

University of Illinois Urbana-Champaign

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Skills

Technical Skills

  • SQL
  • Python
  • Tableau
  • Power BI
  • Excel
  • JIRA
  • Confluence
  • Azure DevOps
  • Agile/Scrum

Soft Skills

  • Cross-functional collaboration
  • Strategic planning
  • Problem solving
  • Communication

Certifications

Project Management Professional (PMP)

Project Management Institute

SAFe Program Consultant

Scaled Agile, Inc.

Azure Fundamentals – AZ-900

Microsoft

Certified ScrumMaster (CSM)

Scrum Alliance

Tableau Desktop Specialist

Tableau

Score
85/100
Skills
80/100
Projects
0/100
Header
80/100
Profile
85/100
Education
75/100
Certifications
85/100
Work Experience
88/100
Add a phone number in the header to complete contact information for ATS and recruiters.
Remove or replace special characters (e.g., ) that may disrupt ATS parsing.
Consolidate overlapping skills sections to improve clarity and ATS keyword density.
Integrate soft skills and methodologies more explicitly within work experience descriptions.
Include relevant projects or academic highlights to strengthen education and practical experience.
Strong quantification of achievements demonstrating measurable business impact.
Comprehensive technical skill set aligned with program management and data analytics.
Clear leadership and cross-functional collaboration capabilities with global scope.
Relevant and up-to-date professional certifications enhancing credibility.

Skills

80%
Hard skills section lists relevant technical tools and languages (SQL, Python, Tableau, Power BI) aligned with job roles.
Soft skills are well-chosen and important for leadership roles but could be integrated more naturally into work experience or summary for ATS.
Avoid redundancy by consolidating 'Tools' and 'Hard Skills' sections since they overlap (e.g., Tableau, Power BI).
Consider adding keywords like 'program management software', 'data visualization', or 'security protocols' to broaden ATS reach.

Projects

0%
Section missing

Header

80%
Headline is clear and includes relevant keywords such as 'Senior Program Manager', 'Global Operations', and 'Security' which help ATS matching.
Include a phone number to improve contactability and completeness for ATS and recruiters.
Consider simplifying special characters in the headline (e.g., remove  symbols) to avoid parsing issues.

Profile

85%
Summary effectively highlights years of experience, key domains (global operations, platform security), and impact using data-driven language.
Profile highlights provide quantifiable achievements which enhance recruiter appeal and ATS keyword relevance.
Could improve by integrating more industry-specific keywords such as 'program governance', 'risk management', or 'stakeholder engagement' to boost ATS hits.

Education

75%
Education section includes relevant degrees with fields of study aligned to technical and analytical roles.
Dates are present but GPA and honors are missing; if strong, including them could enhance recruiter perception.
Could improve by adding any relevant coursework, projects, or academic achievements related to program management or security.

Certifications

85%
Strong certification portfolio including PMP (in progress), SAFe Program Consultant, Certified ScrumMaster, and Azure Fundamentals, which are highly relevant to program management and IT security.
Listing 'Currently Enrolled' for PMP is good to show ongoing professional development.
Consider adding brief descriptions or outcomes from certifications to demonstrate applied knowledge.

Work Experience

88%
Descriptions are results-oriented with quantifiable metrics (e.g., 'Reduced infrastructure overhead by 30%', '$2M+ revenue impact'), which is excellent for both ATS and recruiters.
Consistent use of bullet points and action verbs improves readability and ATS parsing.
Job titles and responsibilities align well with the headline and profile, reinforcing candidate expertise.
Minor improvement: explicitly mention relevant methodologies or frameworks (e.g., Agile, DevOps) within descriptions to match ATS keyword scans.