Experienced Membership Assistant with Service Expertise

Sophie Roberts

Professional Summary

Solution-driven Membership Assistant with 5+ years of experience in customer service and membership management. Skilled in POS systems, conflict resolution, and promoting loyalty programs to enhance member retention and satisfaction.

Work Experience

Customer Service & Membership Assistant at Chicago Retail Hub

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Processed over 70 transactions per shift, including new memberships, upgrades, and renewals. Managed ID verification and updated member databases with precision. Resolved member complaints promptly, maintaining a 95% customer satisfaction rating. Promoted membership perks and weekly deals, contributing to increased member engagement.

Retail Sales Assistant at Best Buy, Chicago Downtown

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Provided personalized service to tech and electronics customers, increasing extended warranty sales. Operated registers and managed returns and exchanges while balancing end-of-day tills accurately. Assisted with seasonal inventory counts and pricing updates.

Cashier at Chicago Thrift Outlet

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Worked as a cashier at Chicago Thrift Outlet, handling purchases, returns, and exchanges with friendly, accurate service. Managed cash and daily sales, organized merchandise, and supported donation sorting and pricing. Maintained a clean store and was recognized for reliability and great customer service.

Education

Diploma of Business

DePaul University

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Skills

Technical Skills

  • Point-of-Sale (POS) Systems
  • ID Verification
  • Data Entry
  • Inventory Management

Soft Skills

  • Customer Service
  • Conflict Resolution
  • Communication
  • Team Coordination
  • Problem Solving

Certifications

Customer Service Excellence Training

Retail Training USA

Responsible Service of Alcohol (RSA)

State of Illinois

Score
82/100
Projects
0/100
Education
70/100
Skills
75/100
Certifications
85/100
Profile
80/100
Header
85/100
Work Experience
78/100
Add a LinkedIn or professional profile link in the header to enhance recruiter engagement and ATS data richness.
Integrate more measurable results and action verbs in work experience to better demonstrate impact and leadership.
Expand keyword usage with industry-specific terms like 'membership retention', 'customer loyalty', and 'retail sales' to improve ATS ranking.
Format education with clear dates and bullet points for coursework and achievements to improve readability.
Add a projects section or relevant examples of initiatives led or contributed to, to showcase proactive skills.
Clear and relevant professional headline and summary focused on membership and customer service.
Strong quantifiable achievements in current role demonstrating impact on customer satisfaction and transaction processing.
Relevant certifications that support expertise in customer service and compliance.
Comprehensive skills section covering both hard and soft skills pertinent to retail and membership environments.

Projects

0%
Section missing

Education

70%
Education section includes degree and institution but lacks dates for start and some details like GPA (if strong) that could add value.
Description of coursework and skills gained is useful; consider summarizing key relevant courses and achievements in bullet points for clarity.
Add any honors or relevant extracurricular activities if applicable to strengthen this section.

Skills

75%
Skills section covers relevant hard and soft skills along with tools, which is good for ATS keyword matching.
Group skills more clearly by category (e.g., Technical Skills, Interpersonal Skills) to enhance readability.
Add more industry-specific keywords such as 'membership retention', 'customer loyalty programs', or 'retail sales' to improve keyword optimization.

Certifications

85%
Certifications are relevant and recent, enhancing credibility in customer service and regulatory compliance.
Include certification IDs or links if available to verify authenticity.
Consider adding a brief description of how these certifications have been applied in work experience.

Profile

80%
Summary is concise and includes relevant keywords such as 'membership management', 'customer service', and 'POS systems', which are important for ATS.
Profile highlights effectively outline core competencies; consider integrating some of these highlights into the summary for stronger keyword density.
Adding measurable achievements or quantifiable results in the summary could further strengthen impact.

Header

85%
Header includes key contact information and a clear professional headline which helps ATS and recruiters quickly identify the candidate's role.
Consider adding a LinkedIn profile or professional portfolio link to increase credibility and provide quick access to more detailed information.

Work Experience

78%
Descriptions contain specific responsibilities and some measurable outcomes (e.g., 'processed over 70 transactions per shift', '95% customer satisfaction rating'), which enhances recruiter appeal.
Use more action verbs and quantify achievements where possible, for example, 'increased member engagement by X%' or 'reduced complaint resolution time by Y%'.
Ensure consistent formatting of dates and job titles to improve ATS parsing and readability.
Consider adding more detail about teamwork or leadership roles to demonstrate broader skills.