ATS Score
65/100
Education
60/100
Work Experience
60/100
Certifications
0/100
Profile
80/100
Projects
0/100
Header
75/100
Skills
70/100
Add quantifiable achievements and metrics in work experience to demonstrate impact
Incorporate more industry-specific keywords and software tools to improve ATS compatibility
Include certifications or training relevant to customer support to enhance credibility
Expand education section with dates and any relevant coursework or achievements
Add professional links such as LinkedIn to the header for recruiter engagement
Clear and concise summary emphasizing customer service and conflict resolution skills
Strong profile highlights that showcase bilingual support and teamwork
Relevant work experience in retail and volunteer customer service roles
Well-identified soft skills critical for customer-facing positions
Education
60%
Education section includes basic information but lacks dates for start and end; adding full dates improves completeness.
Consider adding relevant coursework, honors, or extracurricular activities related to customer service or communication.
Since education is a high school diploma, highlighting ongoing learning or certifications could strengthen this section.
Work Experience
60%
Descriptions use bullet points but lack quantifiable metrics; for example, specify how customer satisfaction improved or issues resolved.
Include more action verbs and keywords relevant to customer support roles such as 'ticket resolution', 'customer feedback', or 'service escalation'.
Clarify dates with consistent month-year format and consider adding location for each employer.
Volunteer experience is valuable but should be clearly distinguished from paid roles to avoid confusion.
Certifications
0%
Section missing
Profile
80%
The summary is clear and conveys key skills and goals; however, incorporating more keywords relevant to customer support roles (e.g., 'ticketing systems', 'CRM software') would improve ATS matching.
Profile highlights are well structured with bullet points; consider quantifying achievements where possible to demonstrate impact.
The strengths list is comprehensive but could be integrated into the summary or highlights for better flow.
Projects
0%
Section missing
Header
75%
Include a professional summary or objective directly in the header area to improve ATS parsing and recruiter clarity.
Add LinkedIn or professional portfolio links if available to enhance credibility and networking potential.
Use a consistent format for contact details; consider removing special characters in phone number for ATS friendliness.
Skills
70%
Hard and soft skills are well identified but could be expanded with specific tools or software commonly used in customer support (e.g., Zendesk, Salesforce).
Listing tools is good; consider specifying proficiency level or certifications if applicable.
Incorporate keywords from job descriptions in the target industry to improve ATS keyword matching.