IT Infrastructure Technician
Jordan Phillips
Professional Summary
IT Infrastructure Technician trainee with practical experience in 1st line technical support, including Windows 10/11, Office 365, Active Directory basics, MS Teams, VPN, and remote troubleshooting. Skilled in incident management, user access rights, password resets, and ticketing systems. Eager to apply technical knowledge to real-world IT environments.
Work Experience
IT Support Trainee at iMeta Training and Solutions Ltd
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• Completed hands-on labs covering PC builds, software installations, and fault diagnosis • Provided 1st line technical support including user access management, password resets, and troubleshooting Windows 10/11 issues • Gained experience with Active Directory basics, Office 365, MS Teams, VPN, and remote support • Logged incidents and managed tickets using support tracking systems • Assisted tutors and peers during troubleshooting sessions and technical setup tasks
Cyber Security Trainee (Bootcamp Projects) at iMeta Training and Solutions Ltd
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• Performed introductory penetration testing exercises in controlled lab environments • Ran vulnerability scans and produced short written summaries for review • Gained exposure to Linux commands, network security basics, and common security tools
Healthcare Support Worker at Healthcare Support Worker
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• Provided person-centred support in a busy care setting • Maintained accurate service notes and communicated effectively with senior staff • Developed strong interpersonal skills and ability to stay calm under pressure
Education
BSc in Biomedical Science
Coventry University
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Skills
Technical Skills
- Windows 10/11
- Office 365
- Active Directory basics
- MS Teams
- VPN
- Hardware troubleshooting
- Basic networking
- IP addressing
- Linux basics
- AWS fundamentals
- Python (beginner)
- Documentation writing
Soft Skills
- Problem solving
- Customer service
- Teamwork
- Communication
- Attention to detail
- Adaptability
Certifications
IT Infrastructure Technician
iMeta Training