Experienced Customer Support Specialist

Omar El-Sayed

Professional Summary

Energetic customer support specialist with 5+ years in high-volume retail environments. Proven ability to resolve customer issues efficiently, mentor new hires, and streamline operations while maintaining a 95%+ satisfaction rating. Skilled in conflict resolution, inventory management, and POS systems. Committed to fostering collaborative, customer-first teams.

Work Experience

Customer Service Representative at Walmart

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Supported over 75 customers daily with questions about products, price checks, and returns. Operated POS systems to process purchases, refunds, and price adjustments accurately. Assisted with online order pickups and ensured smooth customer experiences. Trained new associates on cash handling, self-checkout monitoring, and customer service procedures. Helped maintain inventory accuracy by restocking shelves, checking labels, and reporting low stock levels. Recognized for friendly service and consistently positive customer feedback.

Retail Associate at JC Penney

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Maintained store presentation through floor resets, promotional displays, and replenishment. Participated in monthly inventory counts, helping reduce shrink by flagging miscounts and updating SKU records. Recommended upsell opportunities at checkout, contributing to increased accessory and seasonal item sales during promotions.

Education

High School Diploma

Central Tech

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Skills

Technical Skills

  • Customer Relationship Management
  • Point-of-Sale (POS) Systems
  • Returns Processing
  • Inventory Management
  • Data Entry

Soft Skills

  • Conflict Resolution
  • Team Training
  • Customer Service
  • Collaboration
  • Problem Solving
ATS Score
75/100
Education
60/100
Skills
70/100
Projects
0/100
Header
80/100
Profile
78/100
Work Experience
72/100
Certifications
0/100
Add a professional LinkedIn or portfolio link in the header for enhanced recruiter engagement.
Format work experience descriptions with bullet points and include more quantifiable achievements.
Expand skills section with specific software names and proficiency levels.
Enhance education section by adding dates, location, and any relevant coursework or honors.
Include certifications related to customer service or retail operations to increase credibility.
Strong customer service experience with over 5 years in retail environments.
Demonstrated ability to mentor and train new employees effectively.
Consistently high customer satisfaction ratings (95%+).
Hands-on experience with POS systems and inventory management.

Education

60%
Education section is minimal with only a high school diploma listed; consider adding relevant coursework or training.
Include dates in a consistent format and add location details for the institution.
If applicable, list any honors, awards, or extracurricular activities to add depth.

Skills

70%
Skills section lists relevant hard and soft skills, which is positive for ATS and recruiters.
Separate tools clearly and consider integrating keywords like 'CRM platforms' or specific POS software names.
Expand on proficiency levels or certifications related to key skills to strengthen credibility.

Projects

0%
Section missing

Header

80%
Header includes essential contact details and a clear professional headline, aiding ATS parsing.
Add a LinkedIn profile or professional portfolio link to enhance recruiter access and credibility.

Profile

78%
Summary is concise and includes quantifiable achievements like '95%+ satisfaction rating', which is strong.
Profile Highlights effectively summarize key skills but could be formatted as bullet points for clarity.
Consider adding specific keywords such as 'customer retention' and 'CRM software' to improve ATS matching.

Work Experience

72%
Descriptions include relevant duties and some quantifiable metrics (e.g., supporting 75+ customers daily).
Use bullet points for each responsibility to improve readability and ATS parsing.
Add more measurable outcomes, such as percentage improvements or sales impact, to demonstrate effectiveness.
Include consistent date formatting (e.g., Month Year) and avoid abbreviations like 'POS' without definition.

Certifications

0%
Section missing
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