Entry-Level Professional with Technical and Customer Service Skills

Michael O’Connor

Professional Summary

• Detail-oriented graduate with foundational IT and technical training. • Reliable and safety-conscious worker with experience in customer-facing roles. • Strong commitment to craftsmanship, accuracy, and quality work ethic.

Work Experience

Waiter at Independent Restaurant

-

• Delivered front-of-house service in a fast-paced hospitality environment. • Managed cash handling and card payments accurately. • Maintained high standards of customer service and teamwork. • Supported shift setup, closing duties, and basic stock checks.

Education

Bachelor’s Degree in Accounting

Institute of Technology, Ireland

-

Secondary School (GCSE equivalent)

United Kingdom

-

Skills

Technical Skills

  • Basic electrical and IT infrastructure fundamentals
  • Cash handling and record accuracy
  • AI-assisted business workflows (entry-level)
  • Microsoft Word
  • Microsoft Excel

Soft Skills

  • Customer service
  • Communication
  • Teamwork
  • Reliability
  • Attention to detail

Certifications

IT Infrastructure Technician

iMeta

Practical AI for Business

iMeta

Score
70/100
Education
75/100
Header
80/100
Profile
70/100
Work Experience
60/100
Projects
0/100
Certifications
75/100
Skills
65/100
Expand work experience with internships, relevant projects, or roles demonstrating accounting or IT application.
Enhance profile summary with more specific career goals or unique value statements to stand out.
Add a projects section showcasing practical application of skills, especially in IT or accounting contexts.
Clear and professional header with appropriate contact information.
Relevant educational background in accounting with supporting certifications in IT and AI.
Concise and focused profile summary highlighting key skills and recent training.

Education

75%
Bachelor's degree in Accounting is clearly stated with relevant coursework noted.
Secondary education is included, which supports overall education background.
Could improve by adding dates for start and more precise GPA or honors if applicable.

Header

80%
Header includes professional contact information including email and phone number with appropriate formatting.
Location is clearly stated as Birmingham, United Kingdom.

Profile

70%
Profile summary is concise and relevant, highlighting accounting background and recent IT/AI training.
Could improve by adding more specific career goals or unique value propositions to increase clarity and differentiation.

Work Experience

60%
Work experience is relevant for an entry-level candidate, showing customer-facing and cash handling skills.
Limited to a single role as a waiter, which does not directly demonstrate applied accounting or IT skills.
Including internships, part-time roles, or relevant projects would strengthen this section.

Projects

0%
Section missing

Certifications

75%
Certifications in IT Infrastructure and Practical AI for Business are relevant and recent, showing skill progression.
Including brief descriptions or outcomes related to certifications could enhance impact.

Skills

65%
Hard skills include relevant basic accounting principles and IT fundamentals, supported by certifications.
Soft skills are appropriate but generic; more role-specific skills or tools would improve credibility.
Skills are supported by work experience and certifications but could be expanded with more technical skills.
    Entry-Level Professional with Technical and Customer Service Skills | Michael O’Connor | Resume Template - Yotru