Project-Focused Financial Services Specialist

Marco Fiorentino

Professional Summary

Experienced in banking, client relations, and international business operations across Europe. Skilled at managing financial consultations, loan processes, and back-office operations. Strong communication and data analysis abilities, with a track record of supporting international teams and improving operational workflows. Fluent in Italian and English, with a passion for bridging finance and communication.

Work Experience

Personal Banker at [Confidential Bank]

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Advised clients on account, loan, and insurance products. Managed loan applications, explaining credit procedures clearly. Ensured teller operations met legal standards. Built strong customer relationships through proactive support.

Customer Service & Retail Assistant at [Charity Retail Organization]

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Handled in-store customer service and teller operations. Supported online store sales and order shipments. Conducted quality checks on inventory. Helped improve warehouse processes for better efficiency.

Back Office Intern at Italian Chamber of Commerce

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Researched and reported on outsourcing trends in Eastern Europe. Prepared PowerPoints and summaries for Italian entrepreneurs. Analyzed financial and legal data; translated reports to Italian. Supported the team on regulation and market-entry research.

Education

Bachelor’s in Political Science and International Relations

University of Florence

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GPA: 102/110

Skills

Technical Skills

  • Financial Consulting
  • Credit & Loan Processes
  • Client Service

Soft Skills

  • Critical Thinking
  • Problem Solving
  • Analytical Thinking

Certifications

IVASS (Italian Insurance Intermediation)

Excel (Intermediate)

Google Digital Training

Score
75/100
Work Experience
70/100
Education
80/100
Profile
78/100
Projects
0/100
Header
80/100
Skills
72/100
Certifications
65/100
Add quantifiable achievements and use bullet points in work experience to improve clarity and ATS parsing.
Expand skills section with more industry-specific keywords and proficiency details.
Complete certification details with issuing authorities and dates to increase credibility.
Include a projects section or highlight relevant projects to showcase applied skills and impact.
Enhance the profile summary with targeted keywords and a clear objective to align with job roles.
Multilingual capabilities with strong proficiency in Italian and English, aiding international business communication.
Diverse experience across banking, customer service, and back-office roles providing a broad financial services foundation.
Good academic background with relevant coursework supporting analytical and communication skills.
Proficiency in common business tools like Microsoft Office and Salesforce enhances operational effectiveness.

Work Experience

70%
Work experience descriptions are clear but lack quantifiable achievements (e.g., improved loan processing time by X%).
Use bullet points for better readability and ATS parsing rather than paragraph format.
Include employment type (full-time, internship) and consistent date formatting for clarity.
Expand on specific tools or software used in roles to strengthen technical relevance.

Education

80%
Education section includes degree, institution, dates, and relevant coursework, which is strong.
GPA is provided with local grading scale; consider adding an international equivalent or explanation for global ATS.
Adding any academic honors or relevant projects could further strengthen this section.

Profile

78%
Summary is concise and highlights relevant experience, skills, and language proficiency.
Incorporate more industry-specific keywords like 'financial analysis', 'risk management', or 'customer retention' to improve ATS keyword matching.
Add a clear objective or profile highlights section to quickly communicate career goals and key competencies.

Projects

0%
Section missing

Header

80%
Header includes essential contact information and a LinkedIn link, which is good for ATS and recruiters.
Consider adding a professional email domain instead of a generic one to improve credibility.
Add a complete location with country name to enhance geographic clarity for ATS.

Skills

72%
Skills are relevant but could be expanded with more technical and industry-specific terms like 'financial modeling' or 'CRM software'.
Separate hard skills, soft skills, and tools clearly in the resume layout for better ATS recognition.
Add proficiency levels or certifications related to listed tools to increase credibility.

Certifications

65%
Certifications are relevant but lack dates and issuing authorities, which reduces their impact.
Add brief descriptions or relevance of certifications to the financial services roles.
Consider including any ongoing or advanced certifications to demonstrate commitment to professional growth.